This page will cover the following topics:
How do I return a faulty item?
How do I return an unwanted item?
What is your Returns policy?
How do I arrange an exchange?
Can I return an item I purchased at a show?
Can I return an item I purchased from one of your stockists?
How does Covoid19 effect my returns?
How does Covoid19 effect my delivery time?
If you have a question which is not answered here then please contact our customer services team who will be more than happy to help deal with your enquiry.
Received a faulty item? Please contact our customer service team
We will ask you to provide us with the following information before looking to rectify the problem as quickly as possible:
· Your order number
· Confirmation on what is damaged and a description of the issue
· A photo of the issue
Please wait to hear from us before returning the item.
You can return an unused product to us within 30 days for a refund provided it is in a resalable condition.
For unwanted items we regret that we do not offer free returns at this time, the customer is responsible for the cost of the return.
Follow these simple steps to safely return your unwanted items:
1. Click here to download a returns form and postage label. Please print and fill in the returns form and include in your parcel, along with your receipt of delivery note.
2. Return items with their labels attached and in their original packaging
3. Please package with care and make sure the parcel is secure, attach the return label to your parcel.
4. We recommend that items are returned to us using a trackable, signed-for, delivery service and we recommend you insure your return for the value of the product.
If you are unable to print the returns label, the address to return to is: Returns Department, Red Original, Unit 12, Halwell Business Park, Halwell, Totnes, TQ9 7LQ. Please ensure you include your receipt or delivery note so we can identify your parcel.
In accordance with government guidelines our team have taken the required precautions and from the 17th March 2020 we have been working from home. We will be checking return items twice a week and will process as soon as possible.
Our fulfilment centre is still open to fulfil our orders and we can ensure that the advised steps are being taken. Gloves and protective wear is being worn to minimise contamination. In light of this there may be an unexpected delay, however we aim to process your order quickly and efficiently.
We have a 30 day returns policy. Please ensure unwanted items are returned within this period.
Clothing should be unworn, unwashed and in its original packaging with its labelling intact.
Equipment should be un-used and with its original packaging or labelling intact.
All items are inspected before a refund is processed.
Items deemed to be in a poor condition will be returned to you.
We will aim to action refunds within 10 working days. Credit/debit cards may take up to 5 workings days to clear into your account.
Please remember to send your package by recorded delivery as we cannot be held responsible for goods lost in transit to us.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
We do not offer exchanges at this time, if you want a different size, please return your unwanted item and place another order.
Returning an item purchased at a show
You can return an item purchased at a show as long as it is within our 30 days return policy. Please follow the steps above for unwanted items.
How do I return an unwanted item purchased from a stockist?
Please get in touch with the retailer you purchased the item from.
If you have any further questions please contact us customer services team