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FAQ's

Do you deliver to my country?

Yes! We ship globally using DHL express. Check out our delivery page for more information

https://redoriginal.com/pages/delivery-information

How much is international delivery?

You can find a list of rates on our delivery information page.

Delivery is free to the USA for orders over $130 USD, and to Canada for orders over $175 CAD

https://redoriginal.com/pages/delivery-information

If you have any further questions on this please contact us https://redoriginal.com/pages/contact

Where is my delivery? 

If you have paid for next day or international delivery, you should receive a notification via email or mobile on the status of your delivery from DPD or DHL which will enable you to track and make changes to your delivery. In case you do not receive those notifications, you will also receive a shipment confirmation email from us with your tracking number so you can track your delivery yourself.

Do you sell gift cards? 

Yes we do! A great choice for outdoorsy types who love their gear, Gift cards are electronic and can be purchased here

https://redoriginal.com/products/gift-card

Why is the checkout showing in British Pounds Sterling, not my local currency?

We are a UK based store. We show prices on the site in your local currency to make it easier to shop, but the actual transaction will go through in pounds sterling. Currency conversions are calculated by Shopify globally based on live currency exchange rates.

Are your products in a retailer near me? 

Some products are exclusive to our site, however we have some amazing retailers out there who will show you our kit and be able to chat about it face to face. Find a UK retailer near you on our Find a shop page. For retail stores outside of the UK please contact us.

https://redoriginal.com/apps/store-locator/

Do you sell boards or paddles?

No, sorry!  But check out Red Paddle Co’s site for a list of our recommended retailers https://redpaddleco.com/buy/ 

I have a customer service question on my board, who do I contact?

Please email team@redpaddleco.comand they will sort you out!