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Delivery Information

Dispatch 

We aim to dispatch all orders on the same working day for orders received before 2pm GMT Monday – Friday. For international orders due to the complexity of the booking process with DHL this can be delayed by a day.

For orders received after 2pm GMT Monday – Thursday, orders will be dispatched on the next working day. 

For orders received after 2pm GMT on a Friday or Public Holiday, orders will be dispatched on the next working day. 

UK Mainland Deliveries 

For orders under the value of £25 we offer the choice of a Royal Mail 2nd class untracked service which is a 2-3 working day delivery from dispatch. This is at a set cost of £3. 

For orders over the value of £25, delivery is a Tracked Next Day Delivery Service (after dispatch) through DPD at a set cost of £4.95. DPD delivers Monday – Friday as standard (Next working day delivery does not include Saturday as a delivery day) 

In summary – if you place your order before 2pm Monday-Thursday, you can expect to receive your parcel the next day. Orders placed before 2pm Friday will be delivered on the Monday. Orders placed after 2pm on a Friday or over the weekend will be dispatched on the Monday and delivered on the Tuesday (assuming no bank holidays). 

For orders over £100 in value, we provide DPD Next Day Delivery free of charge. 

We encourage you to provide your mobile number when you check out, so you can receive notifications from DPD and make changes to your delivery, your number will not be used for anything else.

For International Deliveries 

We Ship globally. 

For International deliveries we use DHL Express as we think they provide the best customer service globally and quickest delivery times. 

The cost of your shipping will depend on your location and what you order, and will be calculated as part of the check-out process. Same day dispatch will be dependent on the size of your order and customs requirements for your country. 

We encourage you to provide your mobile number when you check out, so you can receive notifications from DHL and make changes to your delivery, your number will not be used for anything else.

International Delivery Times & Rates for DHL Express: 

Prices shown below are in £ Sterling.  

The majority of orders, excluding coolbags, will be less than 10kg.

Due to their large size, the coolbags have an increased shipping cost.

For USA orders over £99 (approximately $130) in value, we provide DHL delivery free of charge.

For Canadian orders over £99 (approximately $175) in value, we provide DHL delivery free of charge.

 

Delivery Time 

Cost of orders up to 10 kg 

Medium Coolbag or orders over 10kg  

Large Coolbag or orders over 17 kg  

Germany 

2-3 working days 

 

£10-£12 

£15-£17 

£20-£25 

France 

2-3 working days 

 

£10-£12 

£15-£17 

£20-£25 

USA  

2-5 working days 

£4.95 or free of charge for orders over £99 

£15 or free of charge for orders over £99 *

£25 or free of charge for orders over £99 *

Canada 

2-5 working days 

£4.95 or free of charge for orders over £99 

£17 or free of charge for orders over £99 

£30 or free of charge for orders over £99 

Channel Islands 

2 working days 

 

£10 

£15 

£20 

Rest of Mainland Europe 

1-3 working days 

 

£10-£15 

£15-£17 

£20- £30 

Australia 

3-4 working days 

£18 

£25 

£50 

Rest of World 

2-5 working days 

£12-£25 

£17 - £50 

£20- £90 


**Unfortunately at this time we are not able to accept orders from customers in the USA for the Air-Belt PFD, or the Watertight Coolbags.** 

We have a maximum order weight. If you are not able to place a very large order please contact us to discuss delivery.

Customs and Import Fees 

As all orders are shipped directly from the UK, you may be susceptible to customs fees depending on the threshold for your country. If applicable, customs fees will be charged upon the package reaching the destination country.  

You as the customer,  are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs. 

The grand total  of your order as displayed on the checkout  does not include any additional duties required. The carrier will inform you of any additional duties if required.   

 

IMPORT DUTY THRESHOLD (under this amount, customs fees will not be charged)

USA

$800 USD

Canada

$20 CAD

Australia

$1,000 AUD

New Zealand

$400 NZD

Japan

¥16,666 JPY

 

We have no control over customs and import tax, but if you have a question please contact us and we will try to help you. 

If you choose to refuse the customs fee and the parcel is returned, a shipping & handling fee may be deducted from your refund.  

If you have any questions, please feel free to Contact Us