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We pride ourselves on trying to deliver excellent customer service. If you have a question, issue or some feedback for us, we would be delighted to hear from you. 

For delivery options please visit our Delivery Information Page. For information on returns please visit our Returns Policy Page.

For user guides on our products please visit our Care Instructions page

If you have a question about a product or a customer services enquiry, you can contact our team through any of the below and we will be delighted to try and help you:

Online Form: Just fill out the form on this page and one of our experts will get back to you within 24hrs. 

Live Chat: Click on the red icon in the bottom right hand corner of the page and someone will come back to you as soon as possible. Closed over the Christmas Period. 

Email: Drop us a note at

Telephone: +44 1803 896 847

Address: Red Original, Unit 12 Halwell Business Park, Halwell, Totnes, Devon, United Kingdom, TQ9 7LQ 

Registered Company Number: 01371094

Registered Company Address: Unit B Halwell Business Park, Halwell, Totnes, Devon, United Kingdom, TQ9 7LQ 

Our standard Customer service opening hours are Monday- Friday 9am-5pm GMT, but we will try and come back to you within 24 hours, even if it is outside of our normal working hours.

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